Contents

Remote server support below is a list of questions that are frequently asked by remote support services clients. Please feel free to contact with any further queries to [email protected]

  • How fast do you respond?
  • Do you require root access to our servers?
  • Do you run a traceroute?
  • What kind of systems do you monitor?
  • What are the system parameters that are being monitored by your service?
  • Will remote server support clients realize that we have outsourced our support services?
  • Beyond the standard options in your services, what kind of customization can you provide?
  • Do you conduct any training programs for your staff?
  • How will we benefit from outsourcing our project requirements to Outsourcing Hosting Support?

How fast do you respond?

Very fast solutions! The standard time for getting a full resolution to your problem is 2 hours.

Do you require root access to our servers?

The access level is at your discretion, we may require root access for accomplishing certain tasks.

Do you run a traceroute?

Yes, whenever we detect any error we execute a traceroute from the remote location where the error was detected, to identify whether it is a server related issue or a server problem.

What kind of systems do you monitor?

Outsourcing Remote Support’s Server and Outsourced Server Monitoring service provide 24/7 mission-critical remote monitoring servers.

What are the system parameters that are being monitored by your service?

Outsourcing hosting Support securely accesses your Server file server remotely and performs:

  • Monitor/Review Server Operating system event logs
  • Monitor/Review Data Backup logs
  • Monitor/Review status of Antivirus update logs

Will remote support clients realize that we have outsourced our support services?

We can guarantee you completely transparent support services when transferring your requirements to [email protected]

Beyond the standard options in your services, what kind of customization can you provide?

Outsourcing web hosting support is dedicated to meet client requirements; we can customize a system to fit your specific needs.

How will we benefit from outsourcing our project requirements to Outsourcing Remote Server Support?

  • Enhanced risk management
  • Pragmatic and flexible approach
  • Most efficient and effective solutions
  • Multidimensional analysis and support
  • Hasty problem identification and resolution
  • 24/7 Operational Support — troubleshooting, escalation, and resolution of hardware and O/S problems
  • Customer Portal — client access to a secure web-accessible portal that provides reporting and monitoring information for the hosted systems.

The Author

Andrew
+

Did not find an answer to your question?

Leave contact details and we will contact you.