“How do you manage a decade-long infrastructure partnership?”
For a global B2B billing solution, the foundation is based on deep team integration and predictable operations. We operate as their exclusive DevOps and SRE unit through a dedicated team model, ensuring aligned incentives and extensive institutional knowledge.
- End-to-End AWS Stack Management. Our team holds full responsibility for a secure, PCI DSS-compliant infrastructure on AWS. This includes the daily management of Kubernetes (EKS) clusters, RDS databases, and all production environments supporting their global client base.
- A Dedicated, Integrated Team Structure. The partnership is built around a dedicated team, allowing engineers to develop an intimate knowledge of the client's product over the years. This enabled us to provide a service that the client describes as "as close as you can get to having an employee team."
- Transparent Operations via Integrated Tooling. All requests and operational tasks are managed directly within the client's Jira instance, providing them with complete, real-time visibility into our workflow. This is supplemented by weekly sync meetings on Google Meet to ensure clear communication and alignment.
- Proactive Maintenance and 24/7 Global Support. Using a monitoring stack of Prometheus, Grafana, and ELK, our SRE team provides ongoing maintenance, applies security patches, and handles off-hours upgrades across multiple time zones. This proactive support delivers the qualitative results the client values most: responsiveness, efficiency, and ownership.
