Dreamvention

Empowering an E-commerce agency with DevOps

Your developers should be building, not dealing with server automation. And pulling them away from their core work will kill your momentum. How do you find a partner you trust to automate server provisioning, so your team can focus on shipping features?

sales@itsyndicate.org

Strategy for faster feature delivery

Dreamvention was launching a SaaS platform that automatically created e-commerce stores on its servers and executed complex scripts. Hiring internally wasn't a viable option for a lean agency focused on development. So they needed a trusted partner to build and support the infrastructure long-term, allowing their developers to stay focused on delivering features.

Quick facts

Dreamvention

E-Commerce Pros

Dreamvention creates custom modules, extensions, and integrations for platforms like OpenCart and Shopify, helping businesses streamline operations and enhance their online stores.

See their feedback

Years of partnership

What began as a single project evolved into a long-term relationship. The client not only had their technical problems solved but also learned from the process, expanding the services they could offer to their own clients.

Terraform + Lambda

We designed and configured an automated serverless environment, enabling automated store creation and script execution. This foundation allowed Dreamvention clients to scale fast.

“Thanks to ITsyndicate, we were able to offer more services to our clients and solve tasks that we previously couldn't have done ourselves. They didn't just provide a service - we also learned.”

Arsen Makhmudov

CEO, Dreamvention OU

What we did for Dreamvention

Initial setup & flexible support

For Dreamvention, this wasn't a one-time project with a defined end date. It was the beginning of an ongoing relationship built on trust, task-by-task collaboration, and mutual learning. They required a partner who could provide the initial architectural foundation and then offer a flexible support model that aligned with their lean agency structure. So initially our team focused on:

Recommending the right foundation: We began by architecting the strategic foundation - a dedicated server environment capable of handling automated store creation and script execution. We selected the tools, configured the setup, and provided a clear demonstration, ensuring the client understood their new architecture from day one.
Establishing ongoing support: To provide long-term stability without the need for a full-time hire, we established a flexible support model. Operating on a fixed monthly retainer, we handle infrastructure tasks on demand, giving Dreamvention expert capacity exactly when they need it.

Consultations & team education

A key goal of the partnership was to empower Dreamvention, not just to service them. They wanted to understand the "why" behind technical decisions so they could eventually offer more value to their own clients. So our work approach was built on transparency and education:

Providing options, not just execution: We act as consultants, not just order-takers. When a task is submitted, we evaluate the problem and often present multiple solutions with trade-offs. This empowers the client to make informed decisions and understand the technical implications of their choices.
Enabling knowledge transfer: We treat every project as a learning opportunity. By providing detailed instructions and support with every delivery, we've helped Dreamvention expand its own service range. For example, after we mitigated a DDoS attack, the client used that knowledge to handle a subsequent attack independently, proving that the knowledge transfer and joint problem-solving work great.

Advanced platform engineering for SaaS: FAQ

What does a "pipeline-driven" release process actually mean?

Your team starts to ship code faster and more safely, without ever needing to perform manual server work. The process is fully automated.

We implement a CI/CD workflow that handles the entire release: building the code, running automated tests, packaging the application, and deploying it through a series of environments (e.g., staging to production) with quality gates at each step.

Secrets and configurations are standardized to eliminate "snowflake" deployments, and every release includes a single-click rollback option for immediate recovery.

How alerts are different from incident response process?

The difference is moving from a reactive state of chaos to a proactive state of control.

Simply having alerts often means developers are still left chasing production issues at random hours.

A real process provides clarity and reduces resolution time.

We implement end-to-end monitoring for both infrastructure and applications, but crucially, we pair it with actionable alerting and on-call playbooks (runbooks).

This establishes clear ownership and documented procedures for specific incidents, which dramatically cuts the Mean Time to Resolution (MTTR) and protects your development team's focus.

In SaaS, how to prevent one client's issues from affecting others?

Through a combination of security hardening and strict tenant isolation at the architectural level.

The goal is to ensure that a problem with one tenant, whether a security issue or a resource spike, cannot cascade and impact another.

Our approach includes enforcing the principle of least privilege across all services, hardening access policies like SSH, providing guidance on Web Application Firewall (WAF) rules, and maintaining strict secrets hygiene.

We review third-party modules and tighten the boundaries between tenants to ensure their processes remain isolated.

How do you align infrastructure costs with product roadmap?

By treating infrastructure planning as a continuous, collaborative process, not a one-time setup.

We co-plan infrastructure milestones directly alongside your product roadmap.

This ensures that capacity planning and risk mitigations are aligned with your feature launches, so you are never under-provisioned for a big release or over-paying for idle resources.

We then maintain cost hygiene through consistent resource tagging, right-sizing policies, and regular utilization reviews, keeping your infrastructure spend efficient as you scale.

Where do you even start with FedRAMP compliance?

We guided Dreamvention through FedRAMP readiness for their clients': gap assessments against FedRAMP baselines, SSP and POA&M development, control ownership mapping (customer vs provider), evidence collection, and policy/procedure authoring. We aligned architecture, CI/CD, logging, and incident response to FedRAMP requirements and supported audits and ATO package submission.

We’d love to hear from you

Ready to modernize your application for your next growth objectives?

Talk to our team about your needs.