“How do you build a partnership that lasts over five years?”
For Dreamvention, this wasn't a one-time project with a defined end date. It was the beginning of an ongoing relationship built on trust, task-by-task collaboration, and mutual learning. Our process was designed to not only solve their immediate technical challenges but also to transfer knowledge over time, enabling them to grow their own capabilities.
- Recommending the Right Foundation. The engagement began with a strategic recommendation: a dedicated server environment that could support their SaaS product's need for automated store creation and script execution. We chose and acquired the tools and services, configured the entire setup, and demonstrated how it worked, providing the client with a clear understanding of the architecture.
- Establishing Ongoing, Task-Based Support. After the initial setup, the client decided to engage us for continuous support. We operated on a task-by-task basis with a fixed monthly retainer, allowing them to submit requests as needed. This flexible model ensured they had expert support without the overhead of a full-time hire.
- Providing Options, Not Just Execution. No matter what happened, our approach was always consultative. When the client set a task, we didn't just execute it — we evaluated the problem and, when possible, presented multiple solutions, explaining the trade-offs. This gave them the ability to make informed decisions and understand the "why" behind each technical choice.
- Enabling Knowledge Transfer Through Collaboration. A defining aspect of the partnership was the educational component. Every time we delivered a project, we provided instructions and support. This allowed Dreanvention to expand its range of services and solve problems they previously couldn't handle on their own.
