Connecta Group

SRE outsourcing without loosing quality

Hiring a round-the-clock in-house SRE team is not cost-effective, while your applications depend on rapid emergency response. How do you get enterprise-grade reliability and expert support without full-time hiring overhead?

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Connecta Group's business depends on the reliability and performance of its hosted applications.

While their hosting provider overlooked their hardware, they needed to build internal expertise for ongoing remote project maintenance, monitoring, and optimization. Since building an in-house operations team posed a challenge for this small firm, they sought a trusted partner who could provide on-demand 24/7 support, proactive monitoring, and rapid emergency response.

Quick facts

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Connecta Group

B2B solution provider

Our client builds software solutions for businesses, requiring stable, high-performing infrastructures to host and maintain their applications with minimal downtime.

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2x

Revenue growth

Connecta Group has doubled its revenue by expanding its services to include 24/7 support, cloud infrastructure design, application migration, and process automation.

Learn to optimize business with DevOps

Rancher + Memcached

We configured a fault-tolerant infrastructure that employs Rancher, HAProxy, MySQL, and Memcached. This ensured both reliable uptime and rapid application response.

Explore high availability basics

“ITSyndicate engineers are communicative and respond quickly to any emergency tickets. We are very happy with their service.”

Roger Cardoso

CEO, Connecta Group

What we did Connecta Group

Effort Distribution

“How do you provide a scalable and experienced DevOps team for a development studio?”

For Connecta Group, this is an ongoing, long-term operational partnership that has been running since 2017. Our model is designed to provide the stability, performance, and rapid response of an internal ops team without the overhead. We manage their entire server infrastructure, continuously optimize performance, and provide 24/7 monitoring and support through a dedicated three-person team.

  1. Managing a Fault-Tolerant Production Architecture. We took ownership of Connecta Group's existing infrastructure, built on Rancher for container orchestration, HAProxy for load balancing across, and a MySQL master-slave configuration for high availability. Our role is to ensure this whole architecture runs smoothly, handling all maintenance, updates, and optimization tasks.
  2. Continuous Performance Optimization. In addition to regular maintenance, we actively enhance infrastructure for better performance. This involves optimizing server resource usage, using Memcached for caching to decrease database load, and analyzing application performance to identify and eliminate bottlenecks, leading to faster application response times and increased user satisfaction.
  3. 24/7 Monitoring & Proactive Issue Detection. We implemented real-time monitoring and logging solutions to track server health and application performance. Our system detects potential issues early, allowing us to resolve them proactively before they impact users. This proactive approach is why the client has experienced only one brief downtime incident over the entire engagement.
  4. Rapid Emergency Response via Dedicated SRE Team. Our support team delivers exceptional assistance, managing daily routine tasks while also responding effectively to emergencies. High-priority tickets are processed using a structured ticketing system, which ensures prompt communication and quick resolution. This level of responsiveness is a key reason why the client values our service.
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Proactive and smart infrastructure management

It's a comprehensive operational service that combines proactive monitoring with rapid, expert response.

The goal is to ensure your infrastructure runs smoothly without you needing to manage it. Our process for Connecta Group includes:

  • Proactive Monitoring: We implement real-time monitoring and logging to track server health and application performance, allowing us to detect potential issues early.
  • Preventative Maintenance: We handle all ongoing server management, including performance tuning and security updates.
  • Emergency Response: Our dedicated three-person team (one first-level, two second-level support) ensures that any emergency tickets are addressed immediately, minimizing downtime.

By optimizing the existing fault-tolerant architecture.

High availability isn't exclusive to a single cloud provider; it's about sound architectural principles. For Connecta Group, we manage and optimize their existing stack, which includes:

  • Orchestration: Using Rancher to manage containerized applications.
  • Load Balancing: Employing HAProxy to distribute traffic efficiently across multiple servers.
  • Database Redundancy: Maintaining a MySQL master-slave configuration for automatic database failover.
  • Performance Caching: Leveraging Memcached to reduce database load and improve application response times.

We implemented a defense-in-depth strategy across the fleet.

This includes applying the principle of least privilege for access, establishing hardened bastion/SSH policies, conducting regular patching, and utilizing WAF and CDN protections through Cloudflare.

We ensured TLS encryption is in place everywhere and maintained proper secrets hygiene.

Finally, continuous monitoring and log reviews contribute to ongoing hardening, effectively reducing the attack surface without hindering delivery.

The process is structured to ensure speed and clarity. It begins with the client submitting an emergency ticket, which triggers an immediate, multi-level response.

  1. A first-level support engineer receives the ticket and performs an initial triage to assess the impact and scope.
  2. If the issue requires deeper expertise, it is immediately escalated to one of the two second-level support specialists.
  3. All communication and progress are tracked through the ticketing system, providing the client with full visibility until the issue is resolved.

This ensures a "communicative and quick" response, as noted by the client.

Our primary operational artifact is the shared ticketing system, which provides a complete, real-time, and auditable history of every request, action taken, and resolution. This ensures the client has full visibility into all maintenance and support activities.

To enhance collaboration and ensure consistent understanding, we conducted regular knowledge-sharing sessions. These initiatives allowed both us and client developers to advance the product, while ensuring that we are aligned with established DevOps best practices.

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