Connecta Group

24/7 support and modernization of a software platform

Building a round-the-clock in-house SRE team is a complex challenge, while your applications depend on rapid emergency response now. How do you get enterprise-grade reliability and expert support quickly without hiring and team-building overhead?

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Managed server reliability

Connecta Group's business depends on the reliability and performance of its hosted applications. While their hosting provider overlooked their hardware, they needed to build internal expertise for ongoing remote project maintenance, monitoring, and optimization. Since building an in-house operations team posed a challenge for this small firm, they sought a trusted partner who could provide on-demand 24/7 support, proactive monitoring, and rapid emergency response.

Quick facts

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Connecta Group

B2B solution provider

Our client builds software solutions for businesses, requiring stable, high-performing infrastructures to host and maintain their applications with minimal downtime.

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2x

Revenue growth

Connecta Group has doubled its revenue by expanding its services to include 24/7 support, cloud infrastructure design, application migration, and process automation.

Rancher + Memcached

We configured a fault-tolerant infrastructure that employs Rancher, HAProxy, MySQL, and Memcached. This ensured both reliable uptime and rapid application response.

Explore high availability basics

“ITsyndicate engineers are communicative and respond quickly to any emergency tickets. We are very happy with their service.”
Roger Cardoso

Roger Cardoso

CEO, Connecta Group

What we did Connecta Group

Infrastructure management & optimization

For Connecta Group, this is an ongoing, long-term operational partnership that has been running since 2017. The client needed more than just "keeping the lights on". They required a partner who could take full ownership of their server architecture and actively improve it over time to ensure their applications remained fast and competitive. So we took responsibility for:

  1. Managing a fault-tolerant production environments: We took full ownership of their existing stack, built on Rancher for orchestration, HAProxy for load balancing, and a MySQL master-slave configuration. Our role is to ensure this complex architecture runs smoothly, handling all routine maintenance, updates, and configuration management.
  2. Continuous performance optimization: We go beyond maintenance to actively enhance performance. By optimizing server resource usage, implementing Memcached caching strategies, and analyzing application bottlenecks, we have delivered faster response times and improved user satisfaction without requiring the client to invest in new hardware.

Roud-the-clock support & incident response

For a B2B software company, downtime damages reputation. Connecta Group needed the assurance that issues would be detected and resolved immediately, regardless of the time of day. Keeping that in mind, our team set up a process of:

  1. 24/7 monitoring & proactive issue detection: We implemented real-time monitoring and logging solutions to track server health and application performance around the clock. This system allows us to detect potential issues early and resolve them proactively, which is why the client has never experienced even a brief downtime incident over the entire multi-year engagement.
  2. Rapid emergency response: Our dedicated support team handles high-priority tickets through a structured system that ensures rapid communication and resolution. This responsiveness provides the client with the peace of mind that expert help is always available, a key factor in their decision to transfer more projects to us.

Proactive infrastructure management: FAQ

It's a comprehensive operational service that combines proactive monitoring with rapid, expert response.

The goal is to ensure your infrastructure runs smoothly without you needing to manage it. Our process for Connecta Group includes:

  • Proactive Monitoring: We implement real-time monitoring and logging to track server health and application performance, allowing us to detect potential issues early.
  • Preventative Maintenance: We handle all ongoing server management, including performance tuning and security updates.
  • Emergency Response: Our dedicated three-person team (one first-level, two second-level support) ensures that any emergency tickets are addressed immediately, minimizing downtime.

By optimizing the existing fault-tolerant architecture.

High availability isn't exclusive to a single cloud provider; it's about sound architectural principles. For Connecta Group, we manage and optimize their existing stack, which includes:

  • Orchestration: Using Rancher to manage containerized applications.
  • Load Balancing: Employing HAProxy to distribute traffic efficiently across multiple servers.
  • Database Redundancy: Maintaining a MySQL master-slave configuration for automatic database failover.
  • Performance Caching: Leveraging Memcached to reduce database load and improve application response times.

We implemented a defense-in-depth strategy across the fleet.

This includes applying the principle of least privilege for access, establishing hardened bastion/SSH policies, conducting regular patching, and utilizing WAF and CDN protections through Cloudflare.

We ensured TLS encryption is in place everywhere and maintained proper secrets hygiene.

Finally, continuous monitoring and log reviews contribute to ongoing hardening, effectively reducing the attack surface without hindering delivery.

The process is structured to ensure speed and clarity. It begins with the client submitting an emergency ticket, which triggers an immediate, multi-level response.

  1. A first-level support engineer receives the ticket and performs an initial triage to assess the impact and scope.
  2. If the issue requires deeper expertise, it is immediately escalated to one of the two second-level support specialists.
  3. All communication and progress are tracked through the ticketing system, providing the client with full visibility until the issue is resolved.

This ensures a "communicative and quick" response, as noted by the client.

Our primary operational artifact is the shared ticketing system, which provides a complete, real-time, and auditable history of every request, action taken, and resolution. This ensures the client has full visibility into all maintenance and support activities.

To enhance collaboration and ensure consistent understanding, we conducted regular knowledge-sharing sessions. These initiatives allowed both us and client developers to advance the product, while ensuring that we are aligned with established DevOps best practices.

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